Refund policy

At Balam Coffee Project, we want you to be completely satisfied with your purchases. We understand that sometimes returns are necessary, and we are here to assist you through the process. This return policy outlines the terms and conditions for returning products purchased from our online store. By making a purchase on our website, you agree to comply with this policy.

 

  1. Eligibility for Returns: To be eligible for a return, you must meet the following criteria:
  • The product must be purchased directly from our website.
  • Client must cover return shipping fee.
  • The return request must be made within [7] business days from the date of delivery.
  • The product must be in its original condition, unused, and in its original packaging.
  • Any included tags, labels, or accessories must be intact and undamaged and unopened.
  1. Non-Returnable Items: Certain items are not eligible for returns. These items include, but are not limited to:
  • Personalized or custom-made items
  • Items marked as "final sale" or "non-returnable”

    1. Return Process: To initiate a return, follow these steps:
    • Contact our customer support team at [balamcoffeeproject@gmail.com] to request a return authorization.
    • Provide the order number, the reason for the return, and any relevant details.
    • Our support team will review your request and provide you with further instructions, including the return shipping address, if applicable.
    • Pack the product securely in its original packaging and include all the necessary documentation.
    • Ship the return using a reliable and trackable shipping method. You are responsible for the return shipping costs.

    • Return Timeframe: Once we receive your return, our team will inspect the product to ensure it meets the return eligibility criteria. We will process the return within [10] business days from the date of receiving the returned item. The time it takes for the refund to reflect in your account may vary based on the payment method and financial institution.
    • Refunds or Store Credit: Depending on your preference and the eligibility of the return, you may choose to receive either a refund to the original payment method used for the purchase or store credit to be used on our website for future purchases.
    • Return Disputes: If you disagree with the outcome of a return request, please contact our customer support team to discuss the matter further. We are committed to resolving any disputes in a fair and amicable manner.
    • Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a refund as per your preference.
    • Changes to Return Policy: We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.
    • Contact Us: If you have any questions, concerns, or requests regarding our return policy, please contact us at: balamcoffeeproject@gmai.com